Shipping policy

Shipping Policy

Last updated: October 25, 2026

INTERNATIONAL SHIPPING

Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

Order Processing

Orders are normally prepared within 1-2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing can take longer during high-demand periods, launches, or promotional events. If a material delay affects your order, we will contact you using the email address provided at checkout.

Delivery Times

Estimated delivery times begin after your order has been processed. Cross-border delivery is generally estimated at 7-12 business days. This is an estimate, not a guaranteed arrival date. Customs clearance, carrier capacity, weather, public holidays, remote-area delivery, and other events outside our control can extend delivery times.

Fulfillment and Tracking

Orders may be prepared by an overseas warehouse, supplier, or fulfillment partner. When tracking is available, we will send it to the email address provided at checkout.

If you just received a shipment notification please allow 1 to 3 working days for the tracking information to update.

WRONG ADDRESS

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

MARKED AS DELIVERED

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us a formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.

This is left to the discretion of Quietara, however, in this specific scenario, we cannot issue a refund.

Please contact us ASAP so we can help by email at support@quietara.com. Each case is different so be sure to include all relevant information when contacting us.

IMPORT TAXES / REFUSAL OF PACKAGE

We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances. If the order arrives in your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package.

We have the right to abandon the package(s) and will not be responsible for any refund.

Lost, Damaged, or Delayed Shipments

If your order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, email support@quietara.com with your order number and any helpful supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate outcome where applicable.

Contact

For shipping questions, contact support@quietara.com.